Jatbaaz Privacy Policy – Your data is our responsibility

Jatbaaz is an internationally licensed online betting and gaming platform. We serve millions of users in Bangladesh who trust us, and at the heart of that trust is our commitment to protecting their data.

This Privacy Policy applies to the Jatbaaz website (jatbaaz.click) and all related services. It applies to you whenever you visit the site, create an account, or use any of our services.

Jatbaaz follows international data protection standards. This policy may be updated at any time; when changes are made, this page will be revised and registered users will be notified.

Jatbaaz collects two types of information from you: what you provide directly, and what is generated automatically as you use the platform.

Information You Provide Directly:

• Full name, email address, phone number, and date of birth (collected at registration)
• National ID or passport details (collected during KYC verification)
• Current address and postal code
• Bank or mobile banking account details (for payment processing)
• What you write in support chat or email

Automatically Collected Information:

• IP address and device information (model, operating system)
• Browser type and version
• Time spent on site and pages visited
• Login time, logout time, and transaction logs
• Usage patterns via cookies and tracking pixels

Jatbaaz uses the data it collects only for specific purposes. The table below shows what each type of data is used for and why:

Jatbaaz never sells your data to advertising third parties. If you'd prefer not to receive promotional emails, you can opt out at any time through your settings or by contacting support.

Jatbaaz may share your information with specific parties under limited circumstances. Each case and its reason is explained below:

• Payment processors: Information is shared with bKash, Nagad, Rocket, or your bank as required to process transactions. These service providers operate under their own privacy policies.
• Game providers: For Live Casino or slots games, certain session data may be shared with the game provider. No personally identifiable information is shared.
• KYC Verification Services: Approved third-party identity verification providers are used, all of whom comply with international security standards.
• Legal Authorities: Jatbaaz is legally obligated to provide information when required by a court order or a legitimate request from a regulatory authority.
• Anti-fraud system: Certain data is sent to dedicated security analysis systems to detect fraud and prevent money laundering.

Jatbaaz employs the highest industry-standard technical and procedural measures to protect your data. Rather than relying on a single safeguard, multiple layers of protection are in place.

• SSL 256-bit Encryption: All data transmitted between your browser and Jatbaaz servers is encrypted. Your password, payment details, and everything else travels through secure channels.
• Data encryption at rest: Sensitive data stored on our servers is kept in encrypted form. Even with direct database access, the data cannot be read in plain text.
• Firewall & Intrusion Detection: An advanced firewall system automatically detects and blocks unusual access attempts.
• 24/7 Security Monitoring: Servers and networks are monitored around the clock. Any unusual activity is acted upon immediately.
• Staff Training & Access Control: Only authorized personnel can access specific data, and every access is logged.
• Regular security audits: Regular vulnerability assessments and penetration tests are conducted by third-party security specialists.

Data Retention: Information on active accounts is kept for as long as the account remains open. After an account is closed, certain data may be retained for up to 5 years for legal compliance purposes, after which it is permanently deleted.

Jatbaaz uses cookies on its website. Cookies are small files stored in your browser that help improve your experience when visiting the site.

• Essential cookies: Required to maintain login sessions, store security tokens, and run basic site functions. Disabling these cookies may cause the site to not work properly.
• Performance cookies: We use this data to identify slow pages and areas where users face issues, so we can improve the site. No personal information is collected.
• Functionality Cookies: Used to remember your language preference, account settings, and personalized experience.
• Analytics Cookies: Used to analyze site traffic and improve our services. These cookies can be fully disabled.

You can delete cookies or stop accepting new ones at any time through your browser settings. Keep in mind that disabling essential cookies may cause some features to stop working properly.

Jatbaaz believes you should have full control over your own data. To that end, we guarantee the following rights:

• Right to Know: To find out what information Jatbaaz holds about you, submit a request to our support team. A full list of your data will be sent to you within 30 days.
• Right to Rectification: If any of your information is incorrect or outdated, contact support to have it corrected. Amendments to KYC-related data may require additional verification.
• Right to deletion: After closing your account, you may request that your data be deleted. Due to legal obligations, certain information may need to be retained for a specified period.
• Right to export: You can request a copy of your data to download and transfer elsewhere.
• Right to Restrict Processing: You can request that your information no longer be used for specific purposes – such as opting out of marketing emails.

Jatbaaz strictly does not collect information from or provide services to anyone under the age of 18. This is not just a policy — for us, it is a moral responsibility.

Age is verified at registration, and date of birth is confirmed during the KYC process. If a user is found to be under 18, their account will be immediately closed and all collected data will be deleted.

For any privacy-related questions, requests, or complaints, please reach out to Jatbaaz's data protection team. We take every matter seriously and aim to respond as quickly as possible.

• Email: support@jatbaaz.click
• Live Chat: Click the chat button at the bottom right of the site
• Response Time: Typically within 24 to 48 hours; up to 7 business days for complex matters

Any changes to this Privacy Policy will be updated on this page, and the "Last updated" date at the top of the page will change accordingly. For significant changes, registered users will be notified by email.